It’s about trust, reliability, accuracy …

Stacy on Web4Lib found one of her vendors giving her bad usage stats. When she called them on it, she was told it was a “known problem” and they would “hide” the bad data from her. It’s not even the only vendor that’s given her bad stats this year!

As an academic librarian responsible for collecting the electronic resource statistics for my library, this is my own personal nightmare. Our stats are how we prove to the administration we’re worth funding. Not being able to depend on them being accurate cuts the usefulness of the databases or at least the vendors significantly.

Vendor with reliable stats versus unreliable vendor?

We’ve let ourselves be pushed around for a long time but when it comes to survival they might be surprised.