Thanks to the VRD Conference Blog and Librarian in Black, there is plenty of information for those of us who weren’t able to attend the Virtual Reference Desk Conference.

• IPL’s Model for Kids Questions
• Training & Education Track session
• Federal Library Collaborative VR Project

• Evaluation of a Chat Reference Service from the User’s Perspective
• IM Working with Trillian
• r u there? Adding IM to an Established Virtual Reference Service
• Text a Librarian: Integrating Reference by SMS into Digital Reference
• Heavyweights Beware: Alternatives to Traditional Virtual Reference Products
• Hurry! Hurry! R u dum? *#%@!
• User Satisfaction and Best Practices: Correlation in Live Online Reference
• Instant Messaging: An Alternative Virtual Reference Solution?
• Adoption of Instant Messaging for Chat at a Research Library in Conjunction with the Formal Chat Software Used