TechnoBiblio: Grappling with changes in measuring our value makes a good point about the fact that the way libraries have traditionally measured the value of their services didn’t work too well before and are almost completely worthless now.

What the patrons at my (research/academic) library want most is to be able to search for sources and download the actual content from their results (not just the citations) at their desks. Those numbers can be extremely valuable to us but unfortunately many of our journal and database providers aren’t giving them to us yet.