Kindle user claims Amazon deleted whole library without explanation – Boing Boing

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According to Martin Bekkelund, a Norwegian Amazon customer identified only as Linn had her Kindle access revoked without warning or explanation. Her account was closed, and her Kindle was remotely wiped. Bekkelund has posted a string of emails that he says were sent to Linn by the company. They are a sort of Kafkaesque dumbshow of bureaucratic non-answering, culminating in the customer service version of Die in a fire, to whit, We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters, a comment signed by Michael Murphy, Executive Customer Relations, Amazon.co.uk.

I’ve suspected they could do this from the start and I’m sure I’m not alone. It turns out to possibly be a case of horrific customer disservice instead (Rights? You have no right to your eBooks), which is still a good example of a specific problem when talking about DRM with the less geeky.

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