According to Martin Bekkelund, a Norwegian Amazon customer identified only as Linn had her Kindle access revoked without warning or explanation. Her account was closed, and her Kindle was remotely wiped. Bekkelund has posted a string of emails that he says were sent to Linn by the company. They are a sort of Kafkaesque dumbshow of bureaucratic non-answering, culminating in the customer service version ofDie in a fire,to whit,We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters,a comment signed byMichael Murphy, Executive Customer Relations, Amazon.co.uk.
I’ve suspected they could do this from the start and I’m sure I’m not alone. It turns out to possibly be a case of horrific customer disservice instead (Rights? You have no right to your eBooks), which is still a good example of a specific problem when talking about DRM with the less geeky.